How to become a Trainer

How to become a station trainer.

A station trainer specializes in a specific station. Along with the packet, a station trainer must be Pathway certified and complete a bingo board for the station of their choice.

BOH Station Trainer Description

BOH Certified Trainer Description

How to become a certified trainer.

A certified trainer is an ace at all stations. Along with the packet, a certified trainer must complete all BOH Pathway videos.

If you are wanting to become a certified trainer and started as a station trainer, you must become an ace at all stations. You need to have trained at least three times on your specific station and Pathway certified on all BOH positions.

Bingo Boards

In order to complete the bingo board you must get a blackout, this means that every square must be signed off.

You can train anyone with your bingo board; trainers, leaders, team members. The goal is for you to get practice training before you train a new hire!

BOH Bingo Boards

Menu Test

Each trainer must take a menu test and pass with a 100%. We want to make sure you know the menu front & back to be prepared to answer any questions your trainee may have.

Once you have completed the test, Alexis will grade it and, if needed, give you feedback on your test.

Core Purpose: " Winning Hearts Everyday through Xtraordinary impact."

This is our WHY. We want to make an impact on our guest's daily and have them regularly visit our store.

HEARTS Values

Hardworking

Encouraging

Accountable

Reliable

Top Talent

Serving Others

Every Team Member should embody all characteristics. This is WHO we are.

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Winning Hearts Strategy

S. Truett Cathy understood that Customers feel most cared for when responsibilities are executed in the Restaurant with excellence. By doing the right thing, the right way, every time, it shows care for Customers and allows Chick-fil-A to win their hearts each and every day.

Winning Hearts Every Day is Chick-fil-A's Restaurant Customer Care Strategy. The purpose of the strategy is to have a common vision for how Restaurant teams provide care for Customers in a uniquely Chick-fil-A way with flexibility to individualize on a local level.

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Food Safety Five

Clean & Sanitation
Health & Hygiene
Time & Temperature
Pests
Cross Contamination

Big 6: Most Common Food Bourn Illnesses

Salmonella Typhoidal
Salmonella Non-Typhoidal
Shigella
E Coli
Hepatitis A
Nora Virus

To help you remember each one, use this phrase: "Send Seriously Sick Employees Home Now."

Completing Your Trainer Packet

You have officially completed the Trainer Guidebook and learned everything required on the trainer packet! Now what? It is time to schedule a meeting with Ayush for Hodges or Bailee for Kernan to finalize everything. Be prepared to know everything on the packet with your menu test and bingo board completed.

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